Refund Policy
LuxGen offers digital subscription services, including access to AI-generated creative content, templates, and automation features.
No Refunds
All subscription payments and credit purchases made through LuxGen are non-refundable, except where required by applicable law.
This applies to:
- Monthly and annual subscription fees (Gold, Diamond, Elite)
- One-time credit top-up purchases
- Partial billing periods when you cancel or downgrade mid-cycle
Free Trial
LuxGen offers a 14-day free trial for eligible users. We encourage you to use the trial period to evaluate the Services before subscribing to a paid plan. No charges are made during the trial, so there is nothing to refund if you cancel before it ends.
Exceptions
Refunds may be issued at our discretion, or as required by law, in cases such as:
- Duplicate or erroneous charges caused by a technical error
- Charges made without your authorization
To report a billing issue, contact us at connect@luxgen.co.in within 7 days of the charge, including your account email and transaction details.
App Store Purchases
If you subscribed through Google Play or the Apple App Store, refund requests are handled according to that platform's refund policy, as LuxGen does not directly process or control payments made through app stores.
Related Policies
See our Cancellation Policy for how to cancel or downgrade your plan.