Delete Account / Data Deletion
You can permanently delete your LuxGen account and associated data at any time.
How to Delete Your Account In-App
- Open the LuxGen app and go to Profile > App Support & Help
- Select Delete Account
- Confirm your request
How to Request Deletion Without the App
If you no longer have access to the app, you can request account deletion by emailing connect@luxgen.co.in from the email address associated with your account. Please include your registered email and business name so we can verify and process your request.
What Gets Deleted
When you delete your account, we permanently remove:
- Your personal information (name, email, phone number)
- Your business and brand information (logo, brand colors, store details)
- Uploaded jewellery and product images
- AI-generated posters and content saved to your account
- Your subscription and billing history stored within LuxGen
What May Be Retained
Some information may be retained for a limited period after deletion where necessary for:
- Legal or regulatory compliance
- Fraud prevention and security
- Resolving disputes or enforcing agreements
- Backup systems, which are purged on a rolling cycle
This retained information is not used for any purpose other than the ones listed above and is deleted or anonymized once no longer required.
Timeline
Account and data deletion requests are typically processed within 30 days. Some information in backup systems may take longer to be fully purged, as described above.
Connected Third-Party Accounts
Deleting your LuxGen account does not automatically disconnect or delete data held by third-party services such as Instagram, Facebook, or WhatsApp Business that you connected to LuxGen. You should manage those accounts separately through the respective platform.
Questions
Contact us at connect@luxgen.co.in if you have questions about account or data deletion.